VISIT OUR
STORE IN COIMBATORE
9/900, First Floor, Jothi Nagar, Kalampalayam, Coimbatore-641010. India.
FREQUENTLY ASKED QUESTIONS
MY ACCOUNT & MY ORDER
To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in the required details, including your business information, and follow the prompts to complete the registration process.
We accept various payment methods, including credit/debit cards, bank transfers, and purchase orders. For specific payment options available in your region, please refer to the payment section during checkout.
We accept returns for damaged or defective products within 10 days of delivery. To initiate a return, please contact our customer support team with your order details and reason for return.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on our website under the "Track Order" section.
To place your order, follow these steps: Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)In ‘My cart’, you can either choose to continue shopping or confirm the order To proceed, you can either log into your existing Garbcode account or simply continue as a ‘New User’ and create one Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order
We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition
An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive. I tried placing my order using my Debit Card/ Credit Card/ Net Banking.
Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days For assistance you can write to us at support@Garbcode.com, we will be happy to help you out.
You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end If you still have apprehensions, write to us at support@Garbcode.com, and your issue will be addressed
CANCELLATION & RELATED QUERIES
COD orders can be cancelled directly from the registered account before it gets shipped. For prepaid orders, please contact our customer care at support@{shop_name}.com to cancel the order and put in an online refund request. If the order is shipped already, unfortunately we wouldn’t be able to cancel it. In case you desire any changes or edits in your order, please write to us at support@Garbcode.com. Our customer care team will help you out with customized solutions wherever possible.
PAYMENT MODE
For International Orders, payments can be done using the CC Avenue payment gateway.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Why am I not getting any COD option on the payment page? It means Cash on Delivery is not available at Garbcode but you can always opt for Net Banking or Credit/Debit Card payment options.
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Garbcode. You pay only the amount that you see in your order summary.
In case of a payment failure, please retry keeping in mind the following: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on support@Garbcode.comDo you have a Cash on Delivery (COD) option? Are there any additional charges? No, as of now we do not have a Cash on Delivery (COD) option in India.
SHIPPING & TRACKING
We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.
Orders within India are delivered within 4 - 6 working days. Delivery time may vary depending upon the shipping address
Within India, Garbcode provides Free Shipping for orders above Rs. 599.There will be a shipping charge of Rs.50 on orders below Rs. 599. For shipping charges anywhere outside India, please contact us on support@Garbcode.com
No, as of now we do not accept International orders. If you have any bulk orders, you can mail separately to sales@Garbcode.com. For any other queries, please write to us at support@Garbcode.com
REFUND POLICY
You can ask for an online refund against any of your orders within 10 days of its date of delivery. All online refunds will be credited into your store credit or original payment methodFor any other requests or queries regarding this, kindly write to us at support@Garbcode.com
The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will be refunded within 7-10 working daysWhere should I return my product?
Please mail us to returns@Garbcode.com.
We update our customers through emails once we initiate the online refund procedure. If our last email states that we have initiated the online refund procedure, kindly wait for the process to completeFor queries you can write to us at support@Garbcode.co
MISCELLANEOUS
Yes, we do. You can mail us with your order and design details at sales@Garbcode.com. We can work out a excellent discount for you depending on your quantity.
If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.
Just click on 'Forgot Password' option and we will send password reset link on your email address registered with us.
Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s).
Since we sell only on our online store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries please write to us at support@Garbcode.com.
Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.